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What courier do you use for deliveries?

We use USPS.

How long does it take for home delivery?

We currently offer 2 types of delivery service:

USPS 1st class mail (typically 5 to 7 business days)

USPS Priority Mail (typically 2 to 3 days)

Why am I being charged for delivery on my order when it states standard delivery is free?

All our delivery charges are free for USPS 1st class mail.   However, if you would like it shipped quicker, choosing Priority mail (2-3 days) would incur a shipping charge.

Can I collect from a local store?

Currently there are not any physical retail locations to purchase the eye-wear. We are in process of changing this. If you are interested in updates on physical retail locations, please fill out the form. If you are interested in becoming a retail location please email: plipskey@mcgeegroup.com

Can I track my item?

Yes. You will be able to login to your account and view this information once the order has shipped.

Do you deliver to PO Box adresses?

Yes. Since all our shipments ship USPS, they can ship to a P.O. Box.

Do I have to pay Customs & import charges if I live outside of the US?

At this time we only ship to addresses in the United States. If you have shipment that goes outside of the United States please call: 678-695-9322.

Which credit cards do you accept?

We currently accept the following credit cards on orders – Mastercard, VISA, Discover, and American Express.

How do I apply a promotional code?

You can add a valid promotion code in the Basket.

When will my card be charged for my order?

Your card will be charged  immediately after confirming checkout

Can I make an order over the phone?

Yes, telephone 678-695-9322, our specialist team is available to take your order 9am to 5pm Monday to Fridays.

How do I check if an item is in stock?

If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.

However, from time to time and particularly with some of our more popular items, due to the high rate of sales online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.

If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email: support@dueyewear.com or phone 678-695-9322

How do I know if my order was successful?

You should receive an order confirmation email at time of purchase. Order status will be updated throughout the day as orders are processed by our fulfillment team.  In addition to email notifications, you will be able to login to your account to check the status of your order.

It says out of stock on your website for my part. How long will it take to get in?

Please call us at 678-695-9322 to check when it becomes available.

Where is my order?

Most of our deliveries are sent via USPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account

How can I make a complaint?

In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us  support@dueyewear.com or 678-695-9322.

Why am I missing an item in my delivery?

Please call  678-695-9322.

Can I have an update on my order status?

You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area

How do I return an item?

  • Go to your account
  • Click on “Orders” in the left navigation
  • Go to the order you would like to return
  • On the right side under “Actions” click “Request Return” to start the process.

Can you confirm you have received my return?

We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.
Please upload your tracking number to your return request. This will allow us to help track your return.
Should you have any queries about your return, please feel free to contact our Customer Service team via support@dueyewear.com or 678-695-9322.

How long will it be before I get a refund?

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

What do I do if I have received a damaged item?

At DUeyewear.com we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow return process outlined above and we will process your request in a timely manner.

What do I do if my frame is defective?

All eye wear offers a one year manufacturer’s defect on the product. Any damages should be documented in the return process and supporting images should be uploaded. If determined as a warranty replacement and within a year of purchase, the frame will be replaced at no charge and with free shipping (standard mail).

Who pays for return postage?

If you are returning due to a warranty, then we will email a shipping return label to return the product.   If returning for an exchange, customer will pay for the shipping.

How do I make a complaint?

If you are not happy about any service we offer or you have a general comment, feel free to write to us on support@dueyewear.com.

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